Contact Our Team
Need help? Our support team is on hand to assist with account-related issues, technical concerns, questions about bonuses or general feedback. Contact us for help with deposits, withdrawals, verification and responsible gambling tools. We aim to respond quickly and will point you to the right team or external organisations where required. Try our FAQ for fast answers, start a live chat for immediate assistance, or request a callback for account-related queries. All enquiries are handled in English.
| Department | Contact |
|---|---|
| Customer support (live chat & email) | [email protected] (live chat 24/7; email reply within 24 hours; callback on request) |
| General enquiries (billing & account) | [email protected] (billing & account enquiries; payment queries) |
| Affiliate enquiries | [email protected] (partner team; terms & rates) |
| Phone | +44 20 7946 0832 (Mon-Fri, 09:00-18:00) |
| Working hours | 24/7 |
Contact Us by Email
For detailed requests, account queries or cases requiring documents, email is the preferred contact method. Please send messages to [email protected] with a clear subject line and your up-to-date contact details to avoid delays. Attach any relevant files and include your account ID where applicable so our team can review and respond promptly.
Submit Your Inquiry
Response Time
Support response times vary by request. Most enquiries are answered within one business day via live chat or email, while more complex cases requiring KYC checks, payment investigations or security reviews may take longer to resolve. If your issue needs additional verification we’ll keep you updated on progress and expected timelines until a resolution is reached.
Feedback
Your feedback matters to us. Please share any suggestions, ideas or issues you spot on the site - we read every message carefully and use it to improve features, promotions and overall usability. Whether it’s a missing game, a payment question or a smoother navigation idea, send your thoughts to [email protected] and help us make the experience better for everyone.